Customers and community

Video: Our actions are guided by our commitment to social responsibility.

Powering through COVID-19

(Updated Q1 2021)

We continue to be guided by our Values and our commitment to the safety of our customers and employees. Throughout the pandemic, our employees have demonstrated a remarkable commitment and flexibility to meet new challenges as we continue to fulfill our purpose to serve our customers and build strong communities. In 2020, we donated over $340,000 to food banks, community action agencies, United Way and other nonprofit organizations helping customers throughout the pandemic.

As many of our employees continue to work from home and rely more and more on new technology, we are reimagining what work will look like in the future. We will update our workplace to reflect our best new collaborative remote-work initiatives and allow us to meet in-person as needed.

Together, we are powering through this unprecedented time. As we look to tomorrow, we have a team preparing for our rebound.

Details about our donations and COVID-19 related support are available on a resource page on our website – designed to help all customers find quick access to tips and information.

Wisconsin pilot program works to assist financially-disadvantaged customers with energy bills

(Added Q1 2021)

The COVID-19 pandemic increased the number of our customers who struggle to make ends meet. Our financially-disadvantaged customers need help to reduce their past-due balances.

Our Customer Service team developed the Wisconsin Arrears Management Program pilot. The program is designed to help financially-disadvantaged customers pay down their past-due balance and keep their current bills up to date. This innovative program helps customers who need it the most and delivers on our broader responsibility to our customers and communities.

Energy monitoring pilot highlights savings opportunities

We are one of the first utilities in the U.S. to test the Sense® energy monitoring technology in homes. Our company initially rolled out this technology to select Wisconsin customers in 2018 based on energy use criteria maximizing pilot study results. The Sense monitor’s technology identifies individual devices so customers can track what’s on and off and how much energy each one uses.

This information is delivered to a mobile app, which translates usage into cost. Results show that residential electric customers could reduce their overall use by up to 9% by taking a thorough inventory of everything that’s plugged in and selectively shutting down unused, always-on devices. This could save customers up to $90 per household per year, or nearly one month’s typical electricity bill. We’ve enrolled 200 customers since 2018 and plan to install another 100 monitors this summer. We’ll learn from customer feedback and continue to assess the pilot results working with our regulators and the Focus on Energy program.

Economic development teams earn recognition

(Updated Q1 2021)

Alliant Energy was recognized as a “Top Utility in Economic Development” by Site Selection magazine for a second consecutive year. The International Economic Development Council (IEDC) awarded Alliant Energy two 2020 Excellence in Economic Development awards. We won a Gold Award for partnering with Beloit College in Wisconsin to build their Powerhouse facility. We also received a Bronze Award for our bi-monthly email newsletter.

Site Selection Top 2020 Utilities logo

Economic development partners lead us to strong 2020 industrial growth

(Added Q1 2021)

Despite a pandemic and uncertain economic time, 2020 marked significant industrial growth across our Iowa and Wisconsin service area. We provided energy expertise to support major expansions and recruit several new companies. There were 31 industrial projects across our service area with over $906 million in new capital investment. These investments created 2,267 new jobs in the communities we serve. Our collaborative economic development efforts help us to deliver on our Purpose – to serve customers and build stronger communities.

Local solar projects support county and city governments

(Added Q1 2021)

Our local solar investments put renewable energy to work for customers where they live and helps build stronger communities. In November 2020, we announced a partnership with Dane County, Wisconsin, to help the county reach its goal to utilize 100% renewable energy. This 16.5-megawatt solar project will support an increased renewable portfolio for our company and provide more clean energy to customers. In lieu of payment for the leased land, the county will receive renewable energy credits to offset its electricity use.

In January 2021, Alliant Energy and the city of Sheboygan approved a lease agreement to install a one-megawatt solar facility in the Sheboygan Business Center. The project is part of our Customer Hosted Renewables Program. It will provide Sheboygan with leased land payments for the next 25 years.

Iowa derecho response continues with community support

(Added Q1 2021)

Following the unprecedented derecho storm in Iowa on August 10, 2020, we continue to help customers and communities with their ongoing recovery efforts. Soon after the storm, Project ReConnect was launched to assist customers who needed electrical repairs before power could be fully restored to their homes. It was later expanded to provide housing repair assistance. Alliant Energy employees, retirees, board of directors and Foundation donated more than $300,000 to the program.

The Edison Electric Institute (EEI) named Alliant Energy and ITC as recipients of EEI’s Emergency Response Award for working collaboratively to restore electricity to customers following the derecho.

Read stories from community members about our restoration activities

Bright start for Alliant Energy® Community Solar program

(Updated Q1 2021)

In December 2020, we announced the start of our community solar program. Our first community solar project is expected be completed by the end of 2021 near Fond du Lac, Wisconsin. Wisconsin electric customers can enroll now to easily enjoy the benefits of solar energy without the need to install solar panels on their property. Our customers are showing strong interest and this new project is already over 75% subscribed!

In January 2021, our company donated $90,000 in solar blocks to Habitat for Humanity of Fond du Lac County to bring the benefits of local clean energy to families they serve. This will reduce electric bills for residents living in more than 30 Habitat homes for the next 20 years.

Learn about all of our solar offerings

Beloit College student center emerges from repurposed coal plant

Our Blackhawk Generating Station building has transformed. It’s now a student union and recreation center for Beloit College. The $38-million Powerhouse project opened in early 2020. We retired the coal facility over a decade ago. Then, we worked closely with local officials as well as state and federal regulatory agencies to meet all environmental, health and safety requirements to properly reclaim the land. Finally, we turned over the structure to the college after they completed fundraising. The sustainable facility design incorporates historical plant features – including allowing visitors to peer into a 100-foot tall smokestack. Collaboration was key for this successful revitalization project.

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